Tekmetric

Manager, Customer Onboarding

Tekmetric

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • United States

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About the role

  • Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
  • Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.
  • Collaborate with sales, product, customer success and support teams to ensure a cohesive customer journey from initial sale to full product adoption.
  • Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience.
  • Conduct regular training sessions for the onboarding team to keep them updated on product changes and best practices.
  • Work closely with clients to understand their business needs and tailor the onboarding experience accordingly.
  • Establish clear communication and project management protocols to ensure timely and successful implementations.
  • Identify upsell and expansion opportunities during the onboarding process and collaborate with the sales team to capitalize on these opportunities.
  • Manage customer expectations and address any issues that may arise during the onboarding process.

Requirements

  • Bachelor’s degree in business, Communication, or a related field.
  • 3+ years of experience in customer success, account management, or a related field within the SaaS industry.
  • Proven track record of managing and improving customer onboarding processes.
  • Strong leadership skills with experience in managing and motivating teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
  • Proficiency in CRM and project management tools.
  • Data-driven mindset with a strong analytical approach to problem-solving.
  • Ability to work in a fast-paced, dynamic environment.
Benefits
  • Enjoy the flexibility of remote work
  • Competitive base salaries that reflect your value.
  • Generous Paid Time Off, because we know you do your best work when you're well-rested.
  • Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
  • Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
  • Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
  • 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
  • Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
  • Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
  • After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
  • Keep growing with support for continuing education - we’re invested in your development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboarding processescustomer successaccount managementdata analysisproject management
Soft Skills
leadershipcommunicationinterpersonal skillsrelationship buildingproblem-solving
Certifications
Bachelor’s degree