Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools. 
Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value.
Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle.
Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems.
Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently.
Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions.
Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment.
Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion.
Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner.
Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement.
Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation.
All other duties as assigned.

Requirements

Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption. 
A Bachelor's degree in business or related field is highly preferred. 
Understanding of key onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model. 
Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems.
Experience working in an early-stage startup environment is a plus
Exceptional written and verbal communication skills, interacting with all levels of stakeholders
Established ability to articulate technical jargon into consumable levels of understanding for adult learners
Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
3+ years in Project Management or Project Lead role is preferred
Travel (flying) is up to 90%

Benefits

Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

B2B SaaS solutionscloud platformssystem integrationsSaaS workflowsonboarding metricscustomer adoptionproject managementagile methodologydigital runbookschange management

Soft Skills

communication skillsmentoringrelationship buildingcollaborationproblem-solvingadaptabilitycustomer feedback synthesisstakeholder interactioninstructional skillstechnical translation

Certifications

SaaS product certification