Customer Success Manager, CRM – Central

Tekion Corp

full-time

Posted on: 1/30/2026

Location Type: Remote

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💰 $70,500 - $117,000 per year

About the role

Serve as the primary point of contact for assigned dealership accounts, building, and nurturing strong relationships.
Act as an advocate for the dealerships, working to understand their unique needs and goals, and ensuring Tekion CRM delivers value.
Mitigate churn by regularly communicating with dealership management teams to ensure ongoing satisfaction and address any concerns or issues.
Analyze CRM data and dealership performance to identify areas for improvement, providing actionable recommendations to optimize processes.
Collaborate with dealerships to implement continuous improvements that align with their performance goals.
Provide feedback to the product team based on customer needs and challenges, helping guide product enhancements and feature developments.

5+ years of CRM experience in the auto industry.
Experience working in an early-stage startup environment is a plus.
Exceptional written and verbal communication skills, interacting with all levels of stakeholders.
Established ability to articulate technical jargon into consumable levels of understanding for adult learners.
Proven ability to take customer suggestions or insights and translate them into technical deliverables.
Must have experience solving complicated service and software issues and be ready to handle red, yellow and green status.
Ability to interact with product and senior leadership to present detailed client roadblocks and own the solution.
This role is NOT a relationship only role.  The right person must enjoy going into the weeds to solve issues!
Ability to travel (15 - 20%)

Benefits

Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM experiencedata analysisprocess optimizationtechnical deliverablesservice issue resolution

Soft Skills

relationship buildingcommunication skillsstakeholder interactionproblem-solvingcustomer advocacy