Teikametrics

Associate Customer Success Manager

Teikametrics

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $90,000 - $110,000 per year

About the role

  • Assist customers in connecting their Amazon and Walmart accounts to our platform.
  • Lead kickoff calls with new customers to understand their goals, KPIs, and current campaign structures.
  • Collaborate with the customer to rebuild client campaigns within our platform, ensuring they are set up for long-term success.
  • Interface with customers to support inquiries and provide troubleshooting assistance related to platform usage.
  • Provide product training and support to customers, answering questions on how to use our platform effectively.
  • Conduct quarterly check-ins with customers to review performance and provide insights and recommendations.
  • Generate and deliver performance dashboards to clients, highlighting key metrics and campaign performance.
  • Collaborate with the finance team to facilitate billing and invoicing for clients.
  • Create educational content for our Help center to guide customers on strategy and product features.

Requirements

  • Bachelor's degree in Marketing, Business, or related field.
  • 2+ years of experience in account management, customer success, or product onboarding roles, preferably in the e-commerce or advertising technology industry.
  • Strong understanding of e-commerce platforms, particularly Amazon and Walmart.
  • Excellent written, verbal communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients.
  • Proven ability to manage multiple projects and priorities in a fast-paced environment.
  • Analytical mindset with the ability to interpret data and provide actionable insights to clients.
  • Proficiency in using advertising technology platforms and tools is a plus
Benefits
  • Competitive cash (we don’t discount based on location)
  • A robust benefits package effective on day one!
  • Generous stock option packages and investment opportunities
  • Unlimited Paid Vacation Policy
  • Flexible work schedule - work when you’re most productive and effective!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successproduct onboardingdata interpretationperformance analysis
Soft Skills
communicationinterpersonal skillsproject managementanalytical mindsetrapport building
Certifications
Bachelor's degree in MarketingBachelor's degree in Business