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Senior IT Support, IT Technician – DEC
TEHORA inc.Soutien informatique sénior participant au soutien technique avancé et à la gestion des environnements technologiques chez TEHORA.
Tech Stack
Tools & technologiesCitrixDNS
About the role
Key responsibilities & impact- Provide advanced-level technical support to end users
- Install, configure and maintain workstations, peripherals and IT equipment
- Diagnose and resolve complex technical incidents
- Administer Microsoft environments and desktop management tools
- Participate in the deployment of new technology solutions
- Support Active Directory, Citrix, SCCM, WSUS and print server environments
- Produce technical documentation and operational guides
- Contribute to resolving complex issues and continuously improving services
- Collaborate with various technical and operational teams
- Coordinate activities of a small technical team when required.
Requirements
What you’ll need- Hold a college diploma (DEC) in Computer Science / IT
- Hold at least one relevant certification related to the installation and management of IT components
- Minimum of five (5) years’ experience as an IT technician
- Experience working in complex technological environments
- Excellent knowledge of Microsoft environments, Active Directory, DNS, GPO, Citrix, SCCM, WSUS, Outlook and print servers
- Demonstrated ability to perform advanced technical diagnostics
- Service-oriented customer support approach
- Autonomous, thorough and resourceful
- Excellent adaptability and priority-management skills
- Strong team spirit and a commitment to high-quality work.
Benefits
Comp & perks- Remote work and flexibility to accommodate family commitments
- Entrepreneurial culture that encourages creativity and innovation
- Flexible hours (depending on the type of employment contract)
- Sick leave and leave for family events
- Appropriate IT tools and equipment
- A rewarding and motivating workspace
- Social and environmental initiatives
- On-the-job learning program
- Career progression opportunities