IT Technician, DEC

TEHORA inc.

Intermediate IT support technician providing technical assistance and maintaining workstations for users. Join TEHORA, a multidisciplinary firm, in a creative and innovative culture.

Posted 7/27/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Citrix

About the role

Key responsibilities & impact

Provide IT support to end users
Install, configure and maintain IT equipment
Diagnose and resolve common technical incidents
Participate in the deployment of workstations and peripherals
Support Microsoft environments and the Microsoft Office suite
Configure and support Active Directory, Citrix and Outlook environments
Track and follow up on requests and incidents
Produce documentation and maintain equipment inventory
Contribute to continuous improvement of support services.

Requirements

What you’ll need

Hold a College Diploma (DEC) in Information Technology
Have a minimum of three (3) years of experience as an IT technician
Experience working in complex technological environments
Relevant experience in end-user support
Experience installing and supporting workstations, laptops, tablets and printers
Knowledge of Microsoft environments, Active Directory, Outlook, SCCM, WSUS and Citrix
Strong analytical and problem-solving skills
Excellent customer-service approach
Demonstrate autonomy, thoroughness and professionalism
Strong team spirit and high adaptability.

Benefits

Comp & perks

Remote work and flexibility to accommodate family obligations
Entrepreneurial culture that fosters creativity and innovation
Flexible hours (depending on the type of employment contract)
Sick leave and leave for family events
Appropriate IT tools
A fulfilling and motivating workspace
Social and environmental initiatives
On-the-job learning program
Career development path