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Junior IT Support
TEHORA inc.Junior IT Support role at TEHORA providing first-level assistance and technical support for users and systems in a dynamic IT environment.
About the role
Key responsibilities & impact- Provide first-level IT support to users
- Install and configure computer equipment
- Participate in deployment and replacement of workstations
- Process and follow up on support requests
- Support desktop software and Microsoft tools
- Participate in IT inventory management
- Provide technical assistance to users on-site or remotely
- Document interventions and incidents
- Collaborate with support and operations teams
Requirements
What you’ll need- Hold a Diploma of Vocational Studies (DEP) in IT support or equivalent training
- Minimum of one (1) year of experience as an operator or in IT support
- Experience providing user support
- Proficient with Microsoft Office suite and Outlook
- Solid knowledge of user-level computing
- Excellent verbal and written communication skills
- Strong customer-service orientation
- Able to handle computer equipment and lift loads of up to approximately 22 kg
- Versatile, resourceful, and autonomous
- Strong ability to learn and manage priorities
- Consistently committed to quality work and customer service
Benefits
Comp & perks- Remote work and flexibility to accommodate family obligations
- Entrepreneurial culture that encourages creativity and innovation
- Flexible schedules (depending on type of employment contract)
- Sick leave and leave for family events
- Appropriate IT tools
- Stimulating and motivating workspace
- Social and environmental initiatives
- On-the-job learning program
- Career development path