MySQL Database Administrator – 24/7 Support

TEHORA inc.

Database Administrator ensuring 24/7 support for MySQL databases at TEHORA. Responsible for incident management, performance monitoring, and adherence to SLAs.

Posted 6/11/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

MySQL administrationMySQL replicationBackup and recoveryPerformance optimizationDatabase availabilityDatabase migrationsConfiguration changesIncident managementOperational supportDatabase upgrades

Soft Skills

Ability to operate in critical environmentsAbility to work in a support roleAvailability for 24/7 on-call dutyAbility to respond to critical incidentsTechnical expertiseCommunication skillsInterpersonal skillsAdherence to processesProblem-solvingTeam collaboration

Tools & Technologies

Ticketing systemsMonitoring toolsCommunication toolsDatabase management systemsOperational tracking systems

Certifications & Qualifications

Security clearance/attestationInformation security training

Industry Keywords

Service level agreements (SLAs)Government security requirementsConfidentiality requirements

Tech Stack

Tools & technologies

MySQL

About the role

Key responsibilities & impact

Provide operational support for MySQL databases in a delegated/managed services context, covering production and non-production environments
Own all database-related incidents through the designated ticketing, monitoring, and communication tools, ensuring continuous coverage (24/7 for production)
Diagnose and resolve incidents, including issues related to:
- database availability
- data replication
- performance and general system operation
Comply with applicable service levels (SLAs), including response and resolution times according to incident criticality
Support non-production environments during business hours, including tracking and handling operational requests
Perform, on request, specialized interventions such as:
- installation and upgrades of MySQL databases
- application of patches
- configuration changes
- database migrations or evolutions
Assist internal teams by providing technical database expertise
Maintain service levels in accordance with contractual requirements, including traceability, intervention tracking, and adherence to established processes

Requirements

What you’ll need

Significant experience in MySQL administration in production environments
Ability to operate in critical environments with strict SLAs
Experience in operational support and incident management
Proficiency in the following concepts:
- MySQL replication
- Backup and recovery
- Performance and availability
Ability to work in a support role (not a development role)
Availability for 24/7 on-call duty
Ability to respond to a critical incident within 15 minutes
Proficiency in French (spoken and written)
Ability to work in an environment compliant with government security requirements, including:
- Possession of, or ability to obtain, a valid security clearance/attestation
- Mandatory participation in information security training
- Compliance with confidentiality requirements and signing of required agreements

Benefits

Comp & perks

Remote work and flexibility to accommodate family obligations
An entrepreneurial culture that encourages creativity and innovation
Flexible working hours (depending on the employment contract)
Sick leave and leave for family-related events
Appropriate IT equipment
A rewarding and motivating workspace
Social and environmental initiatives
On-the-job learning and training programs
Career development opportunities