Functional Analyst, IT

TEHORA inc.

Analyste fonctionnel spécialisé en systèmes d’information chez TEHORA, impliqué dans des projets d’implémentation de solutions numériques en environnement infonuagique.

Posted 6/3/2026full-timeQuébec City • 🇨🇦 CanadaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Chef

About the role

Key responsibilities & impact

Participate in the design, implementation, operation, support and evolution of a citizen complaints management system
Plan, coordinate and monitor tasks related to the system's implementation
Oversee the installation, configuration and integration of the solution
Execute and supervise the migration of existing data to the new platform
Configure and manage control tables required for case classification
Ensure the implementation of complaint handling processes: receipt, validation, opening, assignment, tracking and closure of cases
Manage roles and permissions to control access to data and system functionality
Define and implement mechanisms for tracking, searching and viewing cases
Create and maintain up-to-date functional and technical documentation
Ensure compliance with security, confidentiality and personal data protection requirements
Provide support, troubleshooting and incident follow-up according to established service levels
Produce reports and analyses to support operational and decision-making needs
Provide user training and knowledge transfer
Inform the project manager of any incidents or obstacles and propose appropriate solutions
Perform any other duties typical of a project manager or functional analyst in information technologies.

Requirements

What you’ll need

Hold a relevant university degree in computer science, information systems or a related field, or possess equivalent experience
Several years of experience in information technology, including significant experience in project management
Experience participating in implementation projects for cloud-based solutions (SaaS)
Good understanding of modern architectures, integrated environments and REST APIs
Experience in data management and migration (importing, exporting, structuring)
Knowledge of IT security mechanisms (authentication, access management, compliance)
Good understanding of issues related to personal data protection
Ability to clearly document requirements, constraints, risks and solutions
Strong analytical skills, methodological rigor and customer orientation
Excellent written and verbal communication skills in French

Benefits

Comp & perks

Remote work and flexibility to accommodate your family commitments
Entrepreneurial culture that fosters creativity and innovation
Flexible working hours (depending on the contract type)
Sick leave and leave for family-related events
Suitable IT equipment
A rewarding and motivating workspace
Social and environmental initiatives
On-the-job learning and development program
Career development path

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementdata managementdata migrationcloud-based solutionsSaaSREST APIsIT security mechanismsdocumentationanalytical skillsmethodological rigor

Soft Skills

customer orientationwritten communicationverbal communicationproblem-solvingtrainingknowledge transfercoordinationmonitoringsupervisionincident follow-up