Client Ticketing Services Manager

TEG Pty Ltd

Client Ticketing Services Manager delivering live-event ticketing for TEG in Gold Coast. Managing client accounts, event operations, Box Office delivery, marketing coordination, and settlements.

Posted 8/14/2026full-timeGold Coast • 🇦🇺 AustraliaMid-LevelSenior💰 A$72,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in event ticketing operations, including building and maintaining ticketing systems, managing on-site event activities, and delivering exceptional client service. Strong ability to collaborate with various stakeholders to enhance ticket sales and brand visibility.

Highest-signal resume keywords

Event Ticketing Operations ManagementClient Relationship DevelopmentAttention to DetailTroubleshooting Complex IssuesPromotional Strategy Implementation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ticketing System ManagementEvent Build Requirements DefinitionPost-Event ReportingOperational FeedbackBox Office Management

Soft Skills

Client-Focused AttitudeProfessional CommunicationProblem ResolutionRelationship BuildingAdaptability in Fast-Paced Environments

Industry Keywords

Live EventsFan as Our Star PhilosophyPromotional StrategiesEvent Days ManagementOn-Site Testing

About the role

Key responsibilities & impact

Partner with clients to define event ticketing build requirements and timeframes
Deliver accurate ticketing builds and provide timely insights
Build and maintain events in the ticketing system
Manage end-to-end ticketing operations on event days
Provide on-site testing and engagement throughout events
Manage Box Office staff
Complete post-event reporting, operational feedback, and settlements
Partner with internal and external leads to implement and fulfil promotional strategies
Work with the State Manager to innovate and provide value-added solutions that increase ticket sales and build brand profile
Liaise directly with clients and internal marketing, web, technology, and finance departments
Ensure high standards of service delivery and continuity across client accounts

Requirements

What you’ll need

Passion for live events and understanding of the 'Fan as our Star' philosophy
Client-focused attitude and professional communication across all levels
Sharp attention to detail
Ability to troubleshoot complex issues in fast-paced environments
Ability to develop new and existing relationships
Ability to resolve client problems helpfully and efficiently
Understanding of, or ability to quickly learn, complex ticketing systems and digital processes
Experience working in events or ticketing systems is desirable
Willingness and ability to work outside business hours and on weekends
Mandatory attendance at events

Benefits

Comp & perks

Front row and backstage access to live moments
Free and discounted tickets to shows, sport and festivals across the network
Presales and staff allocations for major on-sales
Hybrid and flexible working
Flexible hours where the role allows
Paid parental leave for primary caregivers regardless of gender
Annual leave
Birthday leave
Purchase leave
Employee Assistance Program (EAP)
Career coaching for employees and their families
Free flu vaccinations
One paid volunteer day a year
Structured development programs such as Ticketek Academy
Secondments to major events
Tailored career paths
ALL STAR Awards
Service milestone recognition