Client Ticketing Services Manager
TEG Pty Ltd
full-time
Posted on:
Location Type: Hybrid
Location: Brisbane • 🇦🇺 Australia
Visit company websiteSalary
💰 A$72,500 per year
Job Level
Mid-LevelSenior
About the role
- Ensure each client receives a high standard of service delivery and continuity across their accounts
- Liaise directly with clients and internal departments such as marketing, web, technology and finance
- Partner with clients to discuss event ticketing build requirements and time frames
- Deliver accurate event builds and provide timely and concise reporting and insights
- Build and maintain events within the Ticketing System and manage ticketing operations on event days
- Provide on-site testing, client support and engagement throughout the duration of events, including management of Box Office Staff
- Manage post-event reporting, settlements, and operational feedback
- Collaborate on event marketing and promotional strategies and ensure implementation
- Work with the State Manager and team to innovate and provide value-added services to increase ticket sales and build brand and event profile
Requirements
- Have a passion for live events
- Demonstrate a client focused attitude, being a true ambassador for our brand
- Be a team player willing to strive to deliver exceptional results
- Possess attention to detail
- Be able to troubleshoot and problem solve
- Communicate with style and professionalism, across all levels of business relationships
- Excellent verbal and written communication
- Ability to develop new and existing relationships with clients
- Ability to resolve client/customer problems in a helpful manner
- Understanding or ability to learn ticketing systems and processes
- Client/customer relationship skills (desirable)
- Experience in Events or ticketing roles (desirable)
- Tertiary qualified (desirable but not essential)
- Ability to manage box office staff and on-site event operations
- Willingness to work outside of business hours and on weekends
Benefits
- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
event ticketingticketing systemsevent buildspost-event reportingoperational feedbackon-site testingticketing operationstroubleshootingproblem solving
Soft skills
client focused attitudeteam playerattention to detailcommunicationrelationship buildingclient/customer problem resolutionprofessionalism
Certifications
tertiary qualification