Product Design Manager
Instacart
Senior UX and Product Designer
TEG Pty Ltd
full-time
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteJob Level
Senior
About the role
- Shape the end-to-end fan and customer experience across Ticketek’s digital products and services
- Lead end-to-end UX and product design processes from discovery to delivery
- Translate business and user needs into wireframes, prototypes, and high-fidelity designs
- Apply product thinking to ensure designs solve real problems and align with commercial outcomes
- Ensure accessibility, inclusivity, and compliance with UX best practices
- Conduct and apply insights from usability testing, research, and analytics to refine solutions
- Partner with Product Managers and Engineers to define requirements and align designs with product roadmaps
- Collaborate with marketing, data, and CX teams to ensure joined-up fan and commercial experiences
- Act as internal champion for design quality and user experience excellence
- Work with external UX design agency partners: brief them, review deliverables, and ensure alignment with organisational goals
- Contribute to the evolution and maintenance of the organisation’s design system
- Uphold governance to ensure consistency, scalability, and reusability across design outputs
- Mentor and guide other designers and analysts (without direct line management)
- Balance commercial goals (conversion, revenue, adoption) with fan outcomes (ease, satisfaction, delight)
- Design experiences that increase engagement, loyalty, and lifetime value
Requirements
- 7+ years’ experience in UX/Product Design roles, with proven end-to-end design expertise
- Strong portfolio demonstrating high-quality product design work across web and mobile
- Experience working in fast-paced, agile, cross-functional environments
- Excellent stakeholder management and collaboration skills
- Familiarity with Figma, Sketch, Adobe XD, or similar design tools
- Experience guiding or quality-assuring agency deliverables preferred
- Strong understanding of digital commerce and customer experience in consumer-facing organisations
- Experience mentoring or guiding other designers and analysts (without direct line management)
- Desirable: Experience with retail, entertainment, or ticketing verticals
- Desirable: Awareness of compliance standards (GDPR, CCPA, Australian Privacy Act)
