Product Designer

• Shape the end-to-end fan and customer experience across Ticketek’s digital products and services
• Lead end-to-end UX and product design processes from discovery to delivery
• Translate business and user needs into wireframes, prototypes, and high-fidelity designs
• Apply product thinking to ensure designs solve real problems and align with commercial outcomes
• Ensure accessibility, inclusivity, and compliance with UX best practices
• Conduct and apply insights from usability testing, research, and analytics to refine solutions
• Partner with Product Managers and Engineers to define requirements and align designs with product roadmaps
• Collaborate with marketing, data, and CX teams to ensure joined-up fan and commercial experiences
• Act as internal champion for design quality and user experience excellence
• Work with external UX design agency partners: brief them, review deliverables, and ensure alignment with organisational goals
• Contribute to the evolution and maintenance of the organisation’s design system
• Uphold governance to ensure consistency, scalability, and reusability across design outputs
• Mentor and guide other designers and analysts (without direct line management)
• Balance commercial goals (conversion, revenue, adoption) with fan outcomes (ease, satisfaction, delight)
• Design experiences that increase engagement, loyalty, and lifetime value

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