Client Ticketing Services Manager
TEG Pty Ltd
full-time
Posted on:
Location Type: Hybrid
Location: Canberra • 🇦🇺 Australia
Visit company websiteSalary
💰 A$72,500 per year
Job Level
Mid-LevelSenior
About the role
- The Client Services Manager will join our Ticketek team based in Canberra.
- This role will work closely with clients from ACT's most prestigious venues, ticketing world-class entertainment events.
- Ensure each client receives a high standard of service delivery and continuity across their accounts.
- Liaise directly with clients as well as various internal departments such as marketing, web, technology and finance to ensure high level of service delivery.
- Partner with Clients to discuss event ticketing build requirements and time frames.
- Deliver accurate event builds and provide timely and concise reporting and insights.
- Build and maintain events within the Ticketing System and manage ticketing operations on event days.
- On site testing and client support and engagement on site throughout the duration of the event.
- Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned.
- Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile.
Requirements
- Have a passion for live events.
- Demonstrate a client focused attitude, being a true ambassador for our brand.
- Be a team player willing to strive to deliver exceptional results.
- Possess attention to detail.
- Be able to troubleshoot and problem solve.
- Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
- Excellent verbal and written communication.
- Ability to develop new and existing relationships with clients.
- Ability to resolve client/customer problems in a helpful manner.
- Understanding or ability to learn ticketing systems and processes.
- Client/customer relationship skills.
- Experience in Event or ticketing roles.
- Tertiary qualified.
Benefits
- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ticketing systemsevent buildsreportingticketing operations
Soft skills
client focused attitudeteam playerattention to detailtroubleshootingproblem solvingcommunicationrelationship buildingcustomer service
Certifications
tertiary qualified