TECTRAN Manufacturing Inc

Customer Support

• Serve as a primary point of contact between customers and the company
• Process purchase orders, addressing customer inquiries, and providing timely, accurate information related to orders, billing, and account support via phone and email
• Handle & respond to incoming customer calls and email correspondence, providing prompt and professional support
• Accurately document all customer interactions for follow-up and internal reference
• Enter and manage data within the ERP system (Epicor) and Conexiom
• Process customer orders and maintain all required digital and physical documentation
• Monitor order status and proactively communicate updates to customers
• Maintain organized records of correspondence, quotations, and purchase orders
• Communicate customer feedback to appropriate internal teams
• Ensure compliance with the company’s Quality Management System and customer requirements
• Maintain a clean, safe, and organized work environment
• Perform additional duties as assigned

Customer Service Representative – 2nd Shift