Tecnofit

Customer Onboarding Analyst – Mid-level

Tecnofit

full-time

Posted on:

Location Type: Hybrid

Location: Curitiba • Brazil

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About the role

  • Build trusted relationships with owners and managers of companies that purchase our services;
  • Understand how clients' businesses operate, with the goal of guiding and educating them toward the desired success using Tecnofit;
  • Conduct meetings to train clients on our solutions and assist with necessary configurations, providing a “Wow” experience for the client in every interaction;
  • Support questions that may arise during the implementation process to ensure a smooth and positive experience for our clients;
  • Monitor the health and progress of clients' businesses in your portfolio to translate clients' business strategies into the platform and drive adoption of new services to accelerate their growth;
  • Manage churn risk during onboarding, implementing retention actions and action plans when needed;
  • Manage conflicts and resolve issues by engaging the relevant teams (Sales, Product, etc.);
  • Keep client and account information up to date in our CRM (HubSpot);
  • Share implementation and usage best practices for Tecnofit with the team to continuously raise individual and team standards;
  • Lead initiatives and small projects that improve the team's productivity and service quality;
  • Serve as a subject-matter expert on the Tecnofit system and in customer service

Requirements

  • Bachelor's degree completed or in progress;
  • Experience in customer-facing roles (support, sales, post-sales, etc.);
  • Basic knowledge of computers and web-based systems;
  • Knowledge of financial management and business administration is a plus.
Benefits
  • Meal benefit: R$43.00 per day (only R$1 monthly deduction!) and paid during vacation as well 🎉
  • Unimed Health Plan: no co-pay and available during the probation period, with premiums paid by Tecnofit! 🩺
  • DentalUni Dental Plan: available during the probation period at no cost to the Tecnofitter! 🦷
  • Childcare assistance via reimbursement 👶🏻
  • Life insurance: Allianz Seguros 🚩
  • Gazeta do Povo club access
  • Commuter allowance (optional): up to 6% deduction from payroll. Note: we work in a hybrid model (3x per week in the office) 🚌
  • Perks & Snacks: we have our Uneed and KUK shops at the office! For Tecnofitters who enjoy being on-site, we also offer fruit salad, coffee, tea and more! ☕ 🍎
  • Physical & mental health support: reimbursements for fitness activities and adventures, as well as coverage for psychological, psychiatric and nutrition consultations 🏃🏽
  • TotalPass: to boost your fitness routine 🏋️‍♀️
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRMfinancial managementbusiness administrationcustomer serviceimplementationconfigurationproject managementdata monitoringclient trainingretention strategies
Soft Skills
relationship buildingcommunicationproblem solvingconflict resolutionteam collaborationorganizational skillsclient educationadaptabilityleadershipcustomer experience
Certifications
Bachelor's degree