Teckro

Project Manager

• Ensure the ongoing successful delivery of Teckro products to clients by building strong and productive relationships with clients and co-workers
• As lead point of contact for study teams, manage day to day relationships to ensure ongoing client satisfaction through frequent communication, meetings and client visits
• Develop long-term relationships with clients to help grow these accounts within Teckro by connecting with key business executives and stakeholders
• Proactively identify potential and existing issues in client service relationships, address these directly and intervene when necessary to ensure client satisfaction
• Recommend Teckro solutions to help solve these where possible
• Develop site engagement strategies with the clinical study team using Teckro solutions, data and communication channels
• Leverage Teckro data and metrics for clients with the objective of adding value to the clinical trial or programme
• Responsible for educating clients on products, new solutions and best practices
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Provide support to Head of Clinical Engagement and/or Senior Management in the areas of engagement/growth strategy, process and reporting
• Be an active contributor to the sales team to reach and exceed the sales quota while achieving sales targets
• Contribute to the Engagement Project Management team process creation and process improvement
• Ensure successful collaboration of the Engagement PM team with other departments, as required
• Ability to travel (approximately 20-30%)
• Undertake other duties in-line with your role and business needs as required

Project Manager – Engagement Team