// TECHYSCOUTS

Account Manager

• Design and build //TECHYSCOUTS’ Account Management department from day one, establishing team structure, workflows, hiring plans, and a sales and service model that scales.
• Lead and grow a team of aggressively sales-focused Account Managers who serve as the primary point of contact for clients across all significant needs — taking a strategic, consultative approach to both service delivery and revenue generation.
• Drive outbound sales efforts to acquire new e-commerce and SMB clients, leveraging your existing network and developing new pipeline through referral partnerships, events, and direct outreach.
• Develop and execute an account-based sales strategy to maximize revenue and retention from the company’s existing client base.
• Lead company-wide training initiatives to align //TECHYSCOUTS staff with the new sales and service model, fostering a unified commercial culture across the organization.
• Collaborate closely with leadership on a new vertical-focused marketing plan designed to generate inbound leads and provide the credibility needed to support the Account Management team’s sales efforts in the field.
• Bring a strong perspective on org structure, hiring, and department formation informed by high-growth agency experience; align with leadership across the org on key policies, procedures, training and workflows.
• Represent //TECHYSCOUTS at industry events, conferences, and networking opportunities; support and potentially lead event-based sales and marketing initiatives.
• Work cross-functionally with our delivery, product, and marketing teams to ensure client success and create feedback loops that improve our offerings.
• Contribute to the development and execution of innovative sales campaigns, including contests, raffles, sweepstakes, and performance-based outreach initiatives.
• Monitor sales performance metrics, pipeline health, and client retention KPIs; report regularly to the COO and leadership team with clear insights and action plans.

Director of Sales, Account Management