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Business Administrator Apprentice
techUKBusiness Administrator Apprentice at Techskills supporting delivery of accreditation and partnership services. Focused on professional administration, project management, and stakeholder communications.
About the role
Key responsibilities & impact- Produce accurate records and documents including emails, correspondence, reports, and action logs
- Maintain and update the CRM system and internal files, handling confidential information in compliance with GDPR and organisational procedures
- Draft and review correspondence, prepare briefing materials, and support the production of accreditation panel documentation
- Process and track administrative workflows, including scheduling, invoicing support, and purchase order handling
- Identify opportunities to improve processes and implement more efficient ways of working across team activities
- Act as a key point of contact for education and training providers throughout the accreditation process, delivering a responsive and professional service
- Communicate effectively across multiple channels email, telephone, video call, and digital platforms representing Techskills with confidence
- Liaise with internal and external stakeholders, including partners and suppliers, building and maintaining positive working relationships
- Respond to queries from inside and outside the organisation, escalating appropriately where required
- Coordinate and support the scheduling, administration, and logistics of accreditation panels and employer development groups, ensuring all parties are well-prepared and informed
- Manage multiple concurrent tasks and deadlines, flagging risks and keeping stakeholders updated on progress
- Organise meetings and events, take accurate minutes, and create and follow up on action logs
- Support the planning and delivery of events, workshops, and partner meetings, including travel and logistics arrangements
- Contribute to continuous improvement of processes and ways of working, making suggestions for how administrative services can be enhanced
- Use Microsoft Office Suite and other relevant systems to write communications, create proposals, produce data analysis and maintain accurate records
- Maintain and update databases and tracking systems, choosing the most appropriate IT tools for each task
- Support the use of online meeting platforms and digital collaboration tools
- Produce reports and analyse data using Excel to support decision-making and operational insight
- Support internal teams with data collection and digital credentials issuance
Requirements
What you’ll need- Strong organisational skills with a proven ability to manage multiple tasks and deadlines simultaneously
- Excellent written and verbal communication skills, with a confident and professional manner
- High attention to detail and a methodical, thorough approach to work
- Proficient with MS Office Suite and comfortable using online meeting platforms
- A collaborative team player who is comfortable working independently in a remote environment
- Shows initiative, takes ownership of tasks, and demonstrates a proactive attitude
- Eligible to undertake a Level 3 apprenticeship (applicants must not already hold a full Level 3 qualification in Business Administration)
- Some experience in an administrative, coordination, or customer-facing support role (Desirable)
- Familiarity with CRM systems and maintaining accurate data records (Desirable)
- Experience supporting events or coordinating meetings with external stakeholders (Desirable)
- An interest in the UK skills, apprenticeships, and tech education landscape (Desirable)
- Experience of producing clear, concise written materials (Desirable)
Benefits
Comp & perks- A fully funded Level 3 Business Administrator apprenticeship (ST0070), delivered alongside your day-to-day role
- A meaningful position at the heart of the UK’s tech skills agenda
- A supportive, close-knit team with real scope to shape the role and make a genuine impact
- Home-based working with occasional UK travel
- A structured pathway towards project management and senior responsibilities
- Competitive salary and comprehensive benefits via techUK
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisrecord managementprocess improvementevent coordinationadministrative supportreport productiontask managementconfidential information handlingCRM system maintenancedata collection
Soft Skills
organizational skillscommunication skillsattention to detailproactive attitudecollaborative team playerindependent workinitiativeprofessionalismrelationship buildingtime management
Certifications
Level 3 apprenticeship in Business Administration