techUK

Administration

• Produce accurate records and documents including emails, correspondence, reports, and action logs
• Maintain and update the CRM system and internal files, handling confidential information in compliance with GDPR and organisational procedures
• Draft and review correspondence, prepare briefing materials, and support the production of accreditation panel documentation
• Process and track administrative workflows, including scheduling, invoicing support, and purchase order handling
• Identify opportunities to improve processes and implement more efficient ways of working across team activities
• Act as a key point of contact for education and training providers throughout the accreditation process, delivering a responsive and professional service
• Communicate effectively across multiple channels email, telephone, video call, and digital platforms representing Techskills with confidence
• Liaise with internal and external stakeholders, including partners and suppliers, building and maintaining positive working relationships
• Respond to queries from inside and outside the organisation, escalating appropriately where required
• Coordinate and support the scheduling, administration, and logistics of accreditation panels and employer development groups, ensuring all parties are well-prepared and informed
• Manage multiple concurrent tasks and deadlines, flagging risks and keeping stakeholders updated on progress
• Organise meetings and events, take accurate minutes, and create and follow up on action logs
• Support the planning and delivery of events, workshops, and partner meetings, including travel and logistics arrangements
• Contribute to continuous improvement of processes and ways of working, making suggestions for how administrative services can be enhanced
• Use Microsoft Office Suite and other relevant systems to write communications, create proposals, produce data analysis and maintain accurate records
• Maintain and update databases and tracking systems, choosing the most appropriate IT tools for each task
• Support the use of online meeting platforms and digital collaboration tools
• Produce reports and analyse data using Excel to support decision-making and operational insight
• Support internal teams with data collection and digital credentials issuance

Business Administrator Apprentice