Director of Customer Experience – EdTech, K-12
TechSmart
full-time
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $140,000 per year
Job Level
Lead
About the role
- Develop and implement a customer experience strategy
- Define KPIs to track adoption and customer satisfaction
- Own Net Revenue Retention and account renewals
- Lead initiatives to increase teacher and customer satisfaction
- Design and deliver scalable onboarding programs for educators
- Oversee efficient customer success processes
- Lead, mentor, and inspire Customer Success managers
Requirements
- 5-7 years of progressive leadership in Customer Success, Customer Experience, or Client Services
- Background in K-12 EdTech SaaS and service organizations
- Experience designing and scaling customer success frameworks
- Expertise in remote teacher professional learning design and delivery
- Proficiency in data analytics and reporting tools
- Bachelor’s degree required; advanced degree in Business, Communications, or a related field preferred
Benefits
- Full-time, salaried position with benefits
- Compensation includes a base salary and Net Revenue Retention bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsreporting toolscustomer success frameworksremote teacher professional learning designcustomer experience strategyKPI definitionNet Revenue Retentiononboarding program design
Soft skills
leadershipmentoringinspirationcustomer satisfaction improvementprocess oversight
Certifications
Bachelor’s degreeadvanced degree in Businessadvanced degree in Communications