TechSmart

Customer Success Manager

• Own the full lifecycle of assigned strategic district partnerships
• Collaborate with district and school leadership teams
• Develop and manage implementation roadmaps
• Conduct regular program review meetings with district leadership

Strategic AI Customer Success Manager – EdTech

Program Manager

• Oversee implementation and long-term success for school district partnerships
• Collaborate with teachers and internal teams to plan and sustain programs
• Develop implementation timelines and success metrics
• Build relationships with district leaders and track program progress
• Monitor key performance indicators to track program health

AI Program Manager – EdTech

Video Editor

• Work remotely with our Curriculum team to record scripted instructional videos.
• Use provided video scripts and equipment to create content.
• Explain complex AI topics in a simple way to engage students.

AI Video Content Creator

Backend Engineer

• Lead the delivery of high-impact professional learning courses that equip teachers to confidently teach the TechSmart AI and Python curriculum
• Provide responsive, personalized remote coaching and mentorship that helps teachers translate new technical and instructional skills into effective classroom practice
• Serve as the primary instructional liaison for an assigned portfolio of school district partners, ensuring successful curriculum implementation with fidelity and measurable impact on student learning

AI Python Teaching Consultant – EdTech, 9-12

Customer Support

• Serve as the primary point of contact for an assigned portfolio of school district partners.
• Lead the delivery of scalable school district and teacher onboarding programs.
• Deliver virtual professional learning instruction in AI and Python Programming.
• Monitor teacher participation in professional learning and ensure they remain on-track throughout the school year.
• Document all meetings accurately and share with relevant stakeholders.

Customer Experience Manager – K-12

• Develop and implement a customer experience strategy
• Define KPIs to track adoption and customer satisfaction
• Own Net Revenue Retention and account renewals
• Lead initiatives to increase teacher and customer satisfaction
• Design and deliver scalable onboarding programs for educators
• Oversee efficient customer success processes
• Lead, mentor, and inspire Customer Success managers

Director of Customer Experience – EdTech, K-12

• Ensure the success and satisfaction of teachers and district leaders
• Guide them through the implementation of curricula
• Lead the onboarding process for new teachers
• Develop strong relationships with teachers
• Provide expert-level insight on user experience and product capabilities