Customer Success Analyst – ESG

Techrx Recruiting

Customer Success role for a tech B2B company focusing on sustainable data governance. Managing client relationships and driving retention and strategic operations for success.

Posted 4/17/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary strategic point of contact for clients
Ensure adoption, engagement, and value realization from the platform
Lead QBRs (Quarterly Business Reviews), follow-up meetings, and trainings
Monitor key metrics: NPS, HealthScore, churn, and revenue expansion
Act proactively to mitigate churn risk
Identify and structure upsell and cross-sell opportunities
Improve and standardize internal Customer Success processes
Partner with Product and Operations to provide structured insights from the customer base
Support the creation of case studies and executive reports for strategic clients

Requirements

What you’ll need

Previous experience in Customer Success, Project Management, or B2B account management in SaaS
Experience managing a client portfolio and working toward retention/expansion targets
Experience with metrics such as NPS, churn, LTV, and HealthScore
Organized, autonomous, and strongly results-oriented
Excellent communication skills for interacting with stakeholders at different organizational levels
Familiarity with reporting frameworks and related indicators such as GRI, GHG, SASB, IFRS, and CSRD

Benefits

Comp & perks

Paid vacation
Health insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessProject ManagementB2B account managementSaaSNPSchurnLTVHealthScorereporting frameworksmetrics

Soft Skills

organizedautonomousresults-orientedexcellent communication