Techrx Recruiting

Customer Success Analyst – ESG

Techrx Recruiting

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Serve as the primary strategic point of contact for clients
  • Ensure adoption, engagement, and value realization from the platform
  • Lead QBRs (Quarterly Business Reviews), follow-up meetings, and trainings
  • Monitor key metrics: NPS, HealthScore, churn, and revenue expansion
  • Act proactively to mitigate churn risk
  • Identify and structure upsell and cross-sell opportunities
  • Improve and standardize internal Customer Success processes
  • Partner with Product and Operations to provide structured insights from the customer base
  • Support the creation of case studies and executive reports for strategic clients

Requirements

  • Previous experience in Customer Success, Project Management, or B2B account management in SaaS
  • Experience managing a client portfolio and working toward retention/expansion targets
  • Experience with metrics such as NPS, churn, LTV, and HealthScore
  • Organized, autonomous, and strongly results-oriented
  • Excellent communication skills for interacting with stakeholders at different organizational levels
  • Familiarity with reporting frameworks and related indicators such as GRI, GHG, SASB, IFRS, and CSRD
Benefits
  • Paid vacation
  • Health insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessProject ManagementB2B account managementSaaSNPSchurnLTVHealthScorereporting frameworksmetrics
Soft Skills
organizedautonomousresults-orientedexcellent communication