Call Center Representative

TechOp Solutions International

Call Center Representative supporting TechOp Solutions' government operations in Norfolk. Handling calls, sensitive information, research, reporting, and accurate data entry in a high-volume environment.

Posted 8/6/2026full-timeNorfolk • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in call center operations, including effective communication, multitasking, and accurate data management. Proficient in handling sensitive information while ensuring compliance and service excellence in a fast-paced environment.

Highest-signal resume keywords

3+ Years Call Center ExperienceProficiency With Telephony SystemsStrong Written And Verbal Communication SkillsDetail-Oriented And AdaptableExperience Handling Sensitive Information

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryReport PreparationDatabase ResearchOpen-Source ResearchCall Tracking

Soft Skills

MultitaskingAdaptabilityService Excellence

Tools & Technologies

Telephony SystemsCRMsMicrosoft Office Suite

Industry Keywords

ComplianceConfidentialityHigh-Volume Environment

About the role

Key responsibilities & impact

Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Accurately record all details in accordance with procedures
Conduct database and open-source research
Route and escalate calls appropriately
Perform other duties as assigned
Review, analyze, and document sensitive information while ensuring accuracy, confidentiality, and compliance

Requirements

What you’ll need

3+ years of experience in a call center
High school diploma or equivalent required
Associate's degree preferred
Proven ability to multitask while communicating and inputting data simultaneously
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite
Experience handling sensitive information
Detail-oriented, adaptable, and able to thrive in a fast-paced, high-volume environment
Commitment to service excellence

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account TechOp Solutions International Website LinkedIn All Job Openings 51 - 200 employees 💼 Consulting 🎖️ Defense 📦 Logistics Consulting
Defense
Logistics TechOp Solutions International is a company that provides a dynamic and unique blend of operational and technical expertise. They specialize in offering comprehensive solutions by being more operational than technologists and more technical than operators, which allows them to deliver distinctive services. With decades of experience, TechOp Solutions has worked with federal, state, local, and private organizations, including the Department of Homeland Security, the United States Marine Corps, and the Department of Defense, helping them prepare for and respond to security threats. They offer a team-oriented work environment with competitive salaries and benefits, promoting both professional and personal growth for their associates. Call Center Representative Job not on LinkedIn 🔥 47 minutes ago 🏢🏡 Norfolk – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Accurately record all details in accordance with procedures
Conduct database and open-source research
Route and escalate calls appropriately
Perform other duties as assigned
Review, analyze, and document sensitive information while ensuring accuracy, confidentiality, and compliance 🎯 Requirements
3+ years of experience in a call center
High school diploma or equivalent required
Associate's degree preferred
Proven ability to multitask while communicating and inputting data simultaneously
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite
Experience handling sensitive information
Detail-oriented, adaptable, and able to thrive in a fast-paced, high-volume environment
Commitment to service excellence Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Sales Manager – Call Center Environment 🕒 July 15 Life Protect 24/7 501 - 1000 💼 Consulting 🛡️ Insurance 📦 Logistics Website LinkedIn All Job Openings Sales Manager in an inbound call center leading a team to ensure sales success. Responsible for team education, rapport building, and meeting company goals in a remote office setting. 🏢🏡 Norfolk – Hybrid 💵 $52k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative 🚫👨‍🎓 No degree required AM Sales Manager – Call Center 🕒 July 15 Life Protect 24/7 501 - 1000 💼 Consulting 🛡️ Insurance 📦 Logistics Website LinkedIn All Job Openings Sales Manager leading a team in an inbound call center for medical alert systems. Focused on developing sales skills and team motivation in a positive work environment. 🏢🏡 Norfolk – Hybrid 💵 $52k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative 🚫👨‍🎓 No degree required View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs