Customer Service Representative

TechOp Solutions International

Customer Service Representative providing high-quality customer service and administrative support. Handling customer inquiries and collaborating with internal teams for issue resolution.

Posted 8/3/2026full-timeAustin • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and administrative support capabilities, with a focus on resolving complex issues and maintaining accurate records. Proficient in Microsoft Office Suite and committed to meeting productivity and quality standards.

Highest-signal resume keywords

Customer Service ExperienceAdministrative SupportMicrosoft Office Suite ProficiencyData Accuracy MaintenanceIssue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceHelp Desk SupportData EntryRecord KeepingIssue ResearchPolicy ApplicationInformation VerificationProductivity StandardsQuality StandardsConfidentiality Maintenance

Soft Skills

Problem SolvingCollaborationCommunicationAttention to DetailTime Management

Industry Keywords

Customer SatisfactionSecurity EligibilityAdministrative ProceduresFinancial Information ConfidentialityService Delivery Improvement

About the role

Key responsibilities & impact

Provide professional customer service and administrative support.
Respond to and resolve complex customer questions by researching issues and applying established policies and procedures.
Document customer interactions accurately and maintain detailed records in applicable systems.
Escalate complex issues when appropriate and ensure timely resolution.
Process requests, verify information, and maintain data accuracy across various systems.
Collaborate with internal teams to resolve customer concerns and improve service delivery.
Maintain confidentiality of sensitive financial and personnel information.
Meet established productivity, quality, and customer satisfaction standards.
Performs additional duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required; Associates preferred.
Minimum 2 years of relevant experience with Associates degree; minimum of 4 years of relevant experience with HS diploma
Minimum of one (1) year of customer service or help desk support experience.
Proficiency with Microsoft Office Suite.
Must meet security eligibility requirements.

Benefits

Comp & perks

TechOp Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.