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Workforce and Reporting Manager – Call Center
TechOp Solutions InternationalRemote Workforce and Reporting Manager responsible for workforce planning and reporting at TechOp Solutions. Supporting remote call center operations to align staffing with demand.
About the role
Key responsibilities & impact- Develop workforce forecasts and staffing plans to support operational requirements.
- Manage employee scheduling and workforce optimization activities.
- Produce daily, weekly, monthly, quarterly, and annual operational reports.
- Develop executive dashboards, performance metrics, and ad hoc reporting.
- Analyze workforce trends, operational data, and key performance indicators.
- Collect, document, and evaluate business and technical requirements.
- Configure and maintain workforce management and reporting systems.
- Recommend process improvements through data analysis and operational insights
- Perform additional duties as assigned
Requirements
What you’ll need- Bachelor's degree from an accredited institution.
- Minimum five (5) years of experience in workforce management, reporting, business intelligence, or contact center operations.
- Experience with workforce management software, reporting tools, and Microsoft Excel.
- Strong analytical, problem-solving, and communication skills.
- Must meet security eligibility requirements.
Benefits
Comp & perks- TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Workforce ForecastingStaffing PlansOperational ReportingPerformance MetricsBusiness Requirements AnalysisProcess ImprovementWorkforce OptimizationDashboard DevelopmentKey Performance IndicatorsOperational Data Analysis
Soft Skills
Analytical SkillsProblem-SolvingCommunication Skills