Customer Service Representative – Mandarin Bilingual

TechOp Solutions International

Customer Service Representative assisting a federal client in Washington, D.C. Responding to inquiries and providing information related to travel and immigration.

Posted 5/27/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $47,500 - $54,000 per yearWebsite

About the role

Key responsibilities & impact

Provide timely and accurate responses to inquiries regarding applications developed by DHS
Provide and respond to live contacts
Assist in identifying multiple questions/concerns/inquiries in email
Input correct information into Customer Database
Provide and transfer reportable communication to the appropriate department
Answer customers' questions and clarify policies and procedures
Provide general travel assistance information
Provide information for filing claims with DHS
Other duties as assigned

Requirements

What you’ll need

US Citizenship required
Bachelor degree from accredited college or university
Fluency in Mandarin
2 years of customer service experience required
Ability to maneuver and use web-based applications
Excellent verbal and vocal skills
Exceptional writing skills
Technical acumen

Benefits

Comp & perks

Equal Opportunity Employer that does not discriminate
Competitive benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

web-based applicationscustomer database management

Soft Skills

customer serviceverbal communicationwriting skillstechnical acumen

Certifications

Bachelor degree