Customer Service Representative

TechOp Solutions International

Customer Service Representative supporting federal client in downtown Washington, D.C. Provide 24/7 operational information assistance and manage customer inquiries effectively.

Posted 5/27/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $47,500 - $54,000 per yearWebsite

About the role

Key responsibilities & impact

Provide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics.
Provide and respond to live contacts in order to give the appropriate response from provided responses and materials.
Assist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language.
Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record.
Provide and transfer any reportable communication to the appropriate department.
Answer customers questions; make referrals: help clarify policies and procedures.
Provide general travel assistance information.
Provide information for filing claims with DHS.
Other duties as assigned

Requirements

What you’ll need

This position requires US Citizenship.
Must be able to meet all security eligibility requirements
Bachelor of Arts or Science from accredited college or university required
2 years of customer service experience required
Ability to maneuver and use web-based applications; possess excellent verbal and vocal skills, exceptional writing skills and technical acumen.
Applicants selected will be subject to a background investigation and need to meet security eligibility requirements.

Benefits

Comp & perks

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

web-based applicationscustomer database managementgrammar and spelling accuracyreporting communication

Soft Skills

customer serviceverbal communicationwriting skillstechnical acumenproblem-solving

Certifications

Bachelor of ArtsBachelor of Science