Call Center Representative

TechOp Solutions International

Customer Service Representative performing call tracking and documentation for client operations. Engaging in database research and managing sensitive information with service excellence.

Posted 5/21/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Accurately record all details in accordance with procedures
Conduct database and open-source research
Route and escalate calls appropriately
Other duties, as assigned

Requirements

What you’ll need

3 +experience in a call center
Associate's Degree (Preferred) high school diploma or equivalent is required
Proven ability to multitask simultaneously communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
Experience in handling sensitive information
IND123

Benefits

Comp & perks

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

database researchopen-source researchreport preparationdata input

Soft Skills

multitaskingwritten communicationverbal communication

Certifications

Associate's Degreehigh school diploma