Technical Support Officer – Licensing
Landye Bennett Blumstein LLP
Call Center Supervisor
TechOp Solutions International
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteSalary
💰 $20 - $26 per hour
Job Level
JuniorMid-Level
About the role
- Provide technical guidance, monitor performance, and ensure high-quality customer service delivery
- Supervise and guide staff on call handling, order processing, and system navigation
- Ensure call center operations are efficient and meet performance requirements
- Oversee all personnel and ensure adherence to contract requirements
- Train staff on phone etiquette, order processing procedures, and system usage
- Provide guidance on technical matters
- Monitor performance metrics and resolve escalated customer issues
- Other duties, as assigned
Requirements
- Minimum of 2 years' experience in a customer service environment
- Proficient in ordering process CRMS
- Proficient in communication (oral and written), analytical thinking, and customer service
- Minimum of a high school diploma, or equivalent (AAS degree preferred)
- Experience in a medical office environment (preferred)
- Proficient in the use of Microsoft Office applications
- Must be able to type pass a typing test
- Must be able to obtain and maintain government agency suitability requirements as a condition of employment
