Call Center Representative

• Provide technical guidance, monitor performance, and ensure high-quality customer service delivery
• Supervise and guide staff on call handling, order processing, and system navigation
• Ensure call center operations are efficient and meet performance requirements
• Oversee all personnel and ensure adherence to contract requirements
• Train staff on phone etiquette, order processing procedures, and system usage
• Provide guidance on technical matters
• Monitor performance metrics and resolve escalated customer issues
• Other duties, as assigned

Call Center Supervisor

Pharmacy Technician II – CarelonRx Call Center

Call Center Agent, Part Time

Call Center Supervisor

Call Center Trainer

Call Center Representative