TechOnPurpose

Systems Engineer

• This position reports to the Director of Service & Support and will serve as lead customer facing design, implementation & support services related to Windows desktop/server, Active Directory & Azure AD systems and other customer systems as directed.
• This role will also take lead in strategy & support for company’s internal Windows system environments.
• Be the company’s leading subject matter expert (“SME”) on design, implementation and support of prospect/customer systems, including:
• Windows Server & Desktop
• Windows VDI
• Active Directory & Azure AD systems
• Office 365 Cloud Services
• Related Windows and AD system application, services and components
• Develops Windows system specifications that address customer and company business requirements and recommended best practices and standards.
• Direct management of on premise and cloud-based environments for Windows server, email and key business applications, including O365, One Drive, Office Applications and mobile device management.
• Assist in developing service & support staff with training curriculums and certification requirements related to Windows, Azure AD and related competencies.
• Lead by example in utilizing company service and project management systems to successfully resolve reported issues and deliver new services on time and ahead of expectations.
• Monitor service & project reports & systems to identify critical customer needs and areas for improvement of processes, productivity and ultimate customer satisfaction.
• Lead by example while servicing #TOP customer and internal staff:
• Making and taking calls to/from #TOP customers to assist with documented customer needs
• Obtaining additional customer/issue information where needed
• Meticulously documenting customer interactions, questions, issues and resolutions
• Authoring & publishing internal and customer portal knowledge base articles to enable better & faster “customer self-service” & internal issue resolution.
• Provide management with daily & weekly project reports as directed.
• Be accessible, responsible and available with regular communication to customers and designated management, staff and peers via phone, email, crm, helpdesk, and other tools as directed.
• Be creative, share ideas, show initiative, lead with courage & have fun!

Senior IT Systems Engineer