IT Support Lead

TechnologyAdvice

IT Support Lead managing APAC IT team for remote B2B tech buyer services. Overseeing projects, troubleshooting, ensuring network security, and aligning IT with business goals.

Posted 5/6/2026full-timeRemote • 🇵🇭 PhilippinesSenior💰 ₱80,000 - ₱160,000 per monthWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Oversee daily activities, including ticket management and strategic projects, ensuring smooth operations.
Facilitate seamless communication and collaboration between IT teams in the APAC region and the United States, streamlining processes and enhancing efficiency.
Configure networks, manage Google Workspaces and provide end-user support. Refine onboarding and offboarding procedures to ensure employees are productive from day one.
Champion security improvements, securing hardware and systems while providing daily hands-on support to users and the team to meet business goals.
Maximize vendor value and impact by managing new and existing vendor relationships. Handle hardware procurement logistics, shipping/receiving, and repairs/upgrades for APAC staff, ensuring optimal operational efficiency.

Requirements

What you’ll need

Must have 2+ years of experience as an IT Team Leader or Manager.
4+ years of IT experience with exposure to various facets of IT, including end-user support, security, networks, remote environments, and access management.
1+ year of managerial or project leadership experience.
Previous IT logistics experience in the Philippines or within the APAC region is preferred.
Experience in a SaaS-centric environment utilizing Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools to support 400+ team members.
Background in supporting both Mac and Windows environments for end-users.
Ability to think creatively and anticipate challenges without requiring additional supervision.
Excellent verbal and written communication skills, suitable for both technical and non-technical audiences.
Organized and detail-oriented.
Ability to multitask effectively.
Capability to make decisions under pressure with little or no supervision.
Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred.
Experience in Information Security, including certifications like CISM or CISSP, is preferred.
Must have a working laptop/pc and internet and back-up connection.
Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.

Benefits

Comp & perks

Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
Remote-First Culture: Work from the comfort of your home.
Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
Healthcare: Healthcare reimbursement to help ensure you are covered.
De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
Wellness Perks: Access the Headspace app to support your well-being.
Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

end-user supportnetwork configurationaccess managementIT logisticssecurity improvementsSaaScloud managementOffice 365Google WorkspaceMDMs

Soft Skills

communication skillsorganizational skillsdetail-orientedmultitaskingdecision making under pressurecreative thinkinganticipation of challengesleadershipcollaborationproblem-solving

Certifications

CompTIA A+CompTIA Cloud+CompTIA Security+CISMCISSP