Services Engineer

Technogym

Services Engineer at Technogym ensuring customer satisfaction by resolving installation and service issues. Collaborating with teams to execute jobs and improve service performance.

Posted 5/8/2026full-time🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Execute jobs in line with defined standard operating procedures
Achieve field performance (TTS, FTFR and JMR3)
Manage stock of parts and guarantee a high-level of inventory record accuracy
Educate customers in the technical use and care of Technogym equipment
Execute effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
Properly manage service reports
Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
Contact customers to notify them of estimated times of arrival
Escalate problems and reassign calls when appropriate
Accurately report service data in line with assigned procedures
Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

Requirements

What you’ll need

3-5 years’ experience in a similar role
Diploma / Degree in Electronics & communications or similar
Mechanical / electronic engineering skills
Ability to troubleshoot, test, repair and service technical equipment
Knowledge and ability to work with mobile tools and applications
Knowledge of IT networking is advantage
Management of service orders
Repair business expertise
Management of client requests and complaints
Transparency, intellectually open mind and aptitude for teamwork

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingtestingrepairingservicing technical equipmentmechanical engineeringelectronic engineeringinventory record accuracyroot cause analysisservice order managementIT networking

Soft Skills

teamworktransparencyintellectual opennesscustomer educationproblem escalationcommunicationfeedback provisionclient request managementcomplaint managementattention to detail

Certifications

Diploma in ElectronicsDegree in ElectronicsDegree in Communications