Services Engineer

Technogym

Services Engineer ensuring customer satisfaction by resolving installation and service requests for fitness equipment. Working on-site in the NYC metro area, conducting routine maintenance, and managing customer relationships.

Posted 5/1/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $33 per hourWebsite

About the role

Key responsibilities & impact

Execute jobs in line with defined standard operating procedures
Achieve field performance (TTS, FTFR and JMR3)
Manage stock of parts and guarantee a high-level of inventory record accuracy
Educate customers in the technical use and care of Technogym equipment
Execute effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
Properly manage service reports
Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
Contact customers to notify them of estimated times of arrival
Escalate problems and reassign calls when appropriate
Accurately report service data in line with assigned procedures
Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

Requirements

What you’ll need

3-5 years’ experience in a similar role
Diploma / Degree in Electronics & communications or similar
Mechanical / electronic engineering skills
Ability to troubleshoot, test, repair and service technical equipment
Knowledge and ability to work with mobile tools and applications
Knowledge of IT networking is advantage
Management of service orders
Repair business expertise
Management of client requests and complaints
Transparency, intellectually open mind and aptitude for teamwork
Valid US Driver's License

Benefits

Comp & perks

Hourly pay starting at $32.69/hr with opportunities for OT
PTO - vacation, sick, holidays
Comprehensive medical, dental, and vision insurance - effective starting 1st day of employment
401k with company match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtestingrepairingservicing technical equipmentmechanical engineeringelectronic engineeringinventory record accuracyroot cause analysisservice order managementrepair business expertise

Soft Skills

transparencyintellectually open mindaptitude for teamworkcustomer educationproblem escalationcommunicationfeedback participationclient request managementcomplaint managementorganizational skills

Certifications

Diploma in ElectronicsDegree in ElectronicsValid US Driver's License