Technogym

Services Engineer

Technogym

full-time

Posted on:

Location Type: Office

Location: Jersey City • New Jersey • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $65,000 per year

About the role

  • Technogym is looking for a Services Engineer who will service our customers across the Philadelphia/South Jersey area.
  • Responsible for ensuring complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.
  • Execute effective root cause analysis of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution.
  • Execute jobs in line with Customers' Service Level Agreements (SLAs).
  • Achieve field performance metrics: Time To Service (TTS), First Time Fix Rate (FTFR) and Jobs Per Machine Repaired in a 30 day period (JMR3).
  • Manage stock of parts and guarantee a high-level of inventory record accuracy.
  • Educate customers in the technical use and care of Technogym equipment.
  • Properly manage work orders and service reports.
  • Follow assigned schedule and travel to on-site locations in accordance to SLAs.
  • When on field, carry out light maintenance whenever needed and check the equipment to proactively detect issues.
  • Always act in a professional and customer-oriented way, collecting full and structured feedback from the field to fully depict our customers' real needs and new sales potential.
  • Manage safety issues in person.
  • Escalate problems and reassign calls when appropriate.
  • Accurately report service data in line with assigned procedures.
  • Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.
  • Provide customers with exceptional customer service and experience.

Requirements

  • 3-5 years experience working regularly with mechanical/electrical tools in a similar role
  • Previous experience repairing fitness equipment a plus
  • Mechanical/electrical aptitude and experience
  • Ability to troubleshoot, test, repair and service technical equipment
  • Knowledge and ability to work with mobile tools and applications
  • Knowledge of IT networking is advantage
  • Proven experience with managing service orders
  • Ability to respong and manage client requests and complaints in a highly professional manner
  • Transparency, intellectually open mind and aptitude for teamwork
  • Able to move/lift equipment up to 100 pounds
  • Ability to travel throughout assigned territory daily
  • Valid US Driver's License
  • Ability to work independently
Benefits
  • Comprehensive medical, dental, and vision insurance - eligible starting first day of employment
  • 401k with company match - eligible starting first day of employment
  • PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mechanical aptitudeelectrical aptitudetroubleshootingrepairing fitness equipmentservice order managementroot cause analysisinventory record accuracylight maintenancetechnical equipment servicingIT networking
Soft Skills
customer satisfactionprofessionalismteamworktransparencycommunicationproblem escalationclient request managementfeedback collectionindependenceadaptability
Certifications
valid US Driver's License