Technogym

Services Engineer

Technogym

full-time

Posted on:

Location Type: Office

Location: Boston • Massachusetts • United States

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About the role

  • Execute jobs in line with defined standard operating procedures
  • Achieve field performance (TTS, FTFR and JMR3)
  • Manage stock of parts and guarantee a high-level of inventory record accuracy
  • Educate customers in the technical use and care of Technogym equipment
  • Execute effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
  • Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
  • Properly manage service reports
  • Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
  • Contact customers to notify them of estimated times of arrival
  • Escalate problems and reassign calls when appropriate
  • Accurately report service data in line with assigned procedures
  • Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

Requirements

  • 3-5 years’ experience in a similar role
  • Diploma / Degree in Electronics & communications or similar
  • Mechanical / electronic engineering skills
  • Ability to troubleshoot, test, repair and service technical equipment
  • Knowledge and ability to work with mobile tools and applications
  • Knowledge of IT networking is advantage
  • Management of service orders
  • Repair business expertise
  • Management of client requests and complaints
  • Transparency, intellectually open mind and aptitude for teamwork
Benefits
  • Technogym is an Equal Opportunities Employer
  • Value diversity at our company
  • Welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingtestingrepairingservicing technical equipmentmechanical engineeringelectronic engineeringinventory record accuracyroot cause analysisservice order managementIT networking
Soft Skills
teamworktransparencyintellectual opennesscustomer communicationproblem escalationfeedback provisionattention to detailorganizational skillsadaptabilitycustomer service
Certifications
Diploma in ElectronicsDegree in ElectronicsDegree in CommunicationsMechanical Engineering CertificationElectronic Engineering Certification