Network Operations Engineer – L1

Technium, Inc.

Network Operations Engineer at Technium responsible for operating secure networks for critical industries. Collaborating with engineers to resolve issues and deliver excellent customer service via a proactive approach.

Posted 5/14/2026full-timeRemote • Massachusetts, South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $70,000 per yearWebsite

Tech Stack

Tools & technologies

FirewallsSwitching

About the role

Key responsibilities & impact

Contribute directly to Technium’s mission of building and operating exceptional, secure networks.
Collaborate with engineers, project managers, and leadership to deliver reliable results for customers.
Take initiative: identify issues, propose solutions, and follow them through to completion.
Balance independence with teamwork — knowing when to ask for input and when to move decisively.
Represent Technium’s values in every interaction: honesty, professionalism, and curiosity.
Exhibit ownership through a customer-first approach using knowledge and care as key differentiators.
Communicate professionally and effectively with customers and team members
Document the issue by creating and accurately completing an Incident Ticket
Review the applicable Knowledge articles for rapid resolution steps if applicable
Escalate complex network and security incidents to senior engineers as needed

Requirements

What you’ll need

Strong analytical, problem-solving, and conceptual skills
Ability to monitor, tune, and troubleshoot systems
Ability to work independently to resolve incidents
Strong customer focus. Must work well with customers of varying levels of technical expertise in high-pressure situations and complex environments
Ability to adapt to changing business processes, technologies, and environments
Excellent organizational skills
Strong desire and ability to quickly learn, become competent in and apply new skills
Excellent interpersonal and teamwork skills
Must be proactive and able to work with minimal supervision
Ability to work on cross-functional teams
Technical skills required: Switching, Routing, Next-Generation Firewalls including Cisco, Checkpoint, and Palo Alto
Occasional travel for training and/or conferences

Benefits

Comp & perks

Follow all Network Operation Engineer policies, processes, and procedures
Attend regular internal and external training sessions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SwitchingRoutingNext-Generation FirewallsCiscoCheckpointPalo AltoTroubleshootingSystem MonitoringIncident ResolutionTechnical Problem-Solving

Soft Skills

Analytical SkillsProblem-SolvingCustomer FocusOrganizational SkillsInterpersonal SkillsTeamworkProactivityAdaptabilityCommunication SkillsInitiative