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IT Field Service Support Technician
TechnipFMCIT Field Service Support Technician providing onsite desktop, asset, ticketing, and meeting-room support. Maintaining SLAs and IT equipment for TechnipFMC’s energy operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and asset management, with a strong focus on maintaining SLAs and providing high-quality user assistance. Proficient in ITIL methodology and experienced in using ServiceNow for ticket management and operational efficiency.
Highest-signal resume keywords
ITIL MethodologyServiceNowMicrosoft Windows 11O365Project Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer Imaging TechnologiesIncident ManagementChange ManagementAsset DeploymentProcess Improvement
Soft Skills
Executive AssistanceCoordinationCommunication
Tools & Technologies
ServiceNowSymphonyAudio/Visual Systems
Industry Keywords
IT SupportOperational EnvironmentSLA ManagementDeskside Support
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Maintain SLAs for IDS incidents and requests by delivering high-quality support to TechnipFMC users and VIPs
- Manage the local stock room and keep IDS end-user assets updated in ServiceNow/Symphony
- Raise tickets for user issues, requests, and replacement stock devices
- Deploy assets to current and new hires
- Support yearly PC refresh projects and special events
- Provide executive assistance when required
- Support meeting room audio/visual systems
- Monitor and handle tickets within agreed SLAs
- Act as an IDS point of contact for end users and coordinate with other IDS teams
- Provide smart-hands support for server, storage, backup, network equipment, and IT endpoints
- Assist with office moves, including moving and setting up IT equipment
- Analyze processes and recommend improvements under the direction of the Regional Deskside Support Manager
Requirements
What you’ll need- Bachelor’s Degree in an Information Technology related field or 2+ years of relevant work experience
- Experience with computer imaging technologies
- Experience with Microsoft tools, especially Windows 11 and O365
- Experience working in an operational environment and interacting with other IT areas
- Experience with an IT ticketing solution; ServiceNow preferred
- Experience with ITIL methodology or a structured IT best-practice framework
- Experience handling incidents and changes
- Project management skills
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account TechnipFMC Website LinkedIn All Job Openings 10,000+ employees ⚡ Energy Energy
- Engineering
- Technology TechnipFMC is a leading global provider of technology and services for the energy industry. They specialize in subsea, onshore, and offshore projects, offering advanced engineering solutions and innovative technologies. With a strong focus on R&D, TechnipFMC caters to various segments within the energy sector, ensuring sustainable practices and efficient resource management. IT Field Service Support Technician 🔥 5 minutes ago 🏢 Stephenville – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔧 Field Service Engineer 🦅 H1B Visa Sponsor ServiceNow Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Maintain SLAs for IDS incidents and requests by delivering high-quality support to TechnipFMC users and VIPs
- Manage the local stock room and keep IDS end-user assets updated in ServiceNow/Symphony
- Raise tickets for user issues, requests, and replacement stock devices
- Deploy assets to current and new hires
- Support yearly PC refresh projects and special events
- Provide executive assistance when required
- Support meeting room audio/visual systems
- Monitor and handle tickets within agreed SLAs
- Act as an IDS point of contact for end users and coordinate with other IDS teams
- Provide smart-hands support for server, storage, backup, network equipment, and IT endpoints
- Assist with office moves, including moving and setting up IT equipment
- Analyze processes and recommend improvements under the direction of the Regional Deskside Support Manager 🎯 Requirements
- Bachelor’s Degree in an Information Technology related field or 2+ years of relevant work experience
- Experience with computer imaging technologies
- Experience with Microsoft tools, especially Windows 11 and O365
- Experience working in an operational environment and interacting with other IT areas
- Experience with an IT ticketing solution; ServiceNow preferred
- Experience with ITIL methodology or a structured IT best-practice framework
- Experience handling incidents and changes
- Project management skills Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs