Technical Support Analyst

Technip Energies

Analista de suporte técnico na Axians, provedora de soluções de infraestrutura e serviços digitais. Atendendo usuários, resolvendo chamados e monitorando ambientes de TI em escala híbrida.

Posted 8/21/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in user support, ticket management, and operational activities while ensuring system availability and customer satisfaction. Possesses foundational knowledge in Windows operating systems, network infrastructure, and cloud computing, complemented by strong communication and organizational skills.

Highest-signal resume keywords

Windows Operating SystemsNetwork InfrastructureCloud ComputingTicket Management SystemsITIL Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical User SupportMonitoring ToolsBackup ToolsAnalytical Problem SolvingOperational Support Activities

Soft Skills

Strong Verbal CommunicationWritten CommunicationOrganization SkillsProactivityTeamwork

Tools & Technologies

ZabbixVeeamRemote Access ToolsCollaboration Solutions

Certifications & Qualifications

Technical CertificationHigher Education in ITInformation SystemsNetworkingComputer Science

Industry Keywords

Customer Service Best PracticesBusiness ContinuityUser ServiceDynamic Technology Environments

About the role

Key responsibilities & impact

Ensure efficient support for users
Open, qualify, track, and resolve support tickets
Work with partners and vendors when necessary
Ensure prompt handling of requests
Perform operational support activities and monitor IT environments and services
Contribute to system availability, business continuity, and internal customer satisfaction

Requirements

What you’ll need

Basic to intermediate knowledge of Windows operating systems, network infrastructure, cloud computing, and monitoring and backup tools such as Zabbix and Veeam
Familiarity with corporate customer service and collaboration solutions, remote access tools, ticket management systems, and technical user support
Ability to work in dynamic technology environments, with a willingness to learn new tools, processes, and technologies
Understanding that the work schedule is hybrid and that on-site work is required
High school diploma
Technical certification or completed/in-progress higher education in Information Technology, Information Systems, Networking, Computer Science, or a related field is desirable
Technology certifications, additional languages, knowledge of customer service best practices, and ITIL are considered differentiators
Strong verbal and written communication skills
Focus on user service and satisfaction
Organization and prioritization skills
Proactivity
Teamwork and collaboration
Analytical ability to identify and resolve problems
Adaptability and resilience in dynamic environments
Commitment to deadlines and delivery quality

Benefits

Comp & perks

Health and dental insurance
Life insurance
Meal voucher
Food allowance
TotalPass
Stock options (Castor Stock Program)