TechBiz Global

IT Help Desk Specialist, German Speaking

TechBiz Global

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇪 Georgia

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Job Level

Mid-LevelSenior

Tech Stack

React

About the role

  • Receive and Prioritize: Take incoming customer requests via phone, email, or ticket system and assess their urgency.
  • Schedule Technicians: Coordinate appointments for technicians, plan their assignments, and proactively track progress.
  • Sales Support: You coordinate and schedule appointments with new potential clients for our sales team.
  • Keep Operations Running: Ensure smooth daily business operations by monitoring open tickets and following up as needed.
  • Customer Communication: Serve as the main interface between customers and internal teams, providing updates and managing expectations.
  • Problem Solving: React quickly to emergencies or schedule changes and find solutions on the spot.

Requirements

  • German proficiency (B1+ minimum) – you can communicate effectively with German-speaking customers and colleagues.
  • You love organization – planning, coordinating, and keeping track of multiple things at once energizes you.
  • Careful and structured work style – you're reliable and take ownership of your tasks.
  • Solution-oriented mindset – when problems arise, you find ways to fix them.
  • Strong service awareness – customer satisfaction is important to you.
  • Excellent communication skills – you can talk to customers and technicians clearly and professionally.
  • Team player attitude – you work well with others and support your colleagues.
  • Previous experience in dispatcher, coordinator, or customer service roles (Nice to Have).
  • Familiarity with ticketing systems or dispatch software (Nice to Have).
Benefits
  • 100% Remote Work: Work from where you are comfortable (e.g., Georgia, Poland, Romania, or anywhere in Europe).
  • Full-Time Position: A stable, permanent job with regular hours.
  • Flexible Working Hours: Standard hours are usually between 8:00 AM and 6:00 PM (CET/German time). We can discuss the exact schedule.
  • Professional Onboarding: We will teach you everything you need to know about our systems and processes.
  • Long-Term Stability: We are looking for a long-term team member, not a short-term freelancer.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
organizationproblem solvingservice awarenesscommunication skillsteam playerreliabilityownershipsolution-oriented mindset