TecAlliance

IT Engineer, Local Support

TecAlliance

full-time

Posted on:

Location Type: Hybrid

Location: Santa Cruz De Tenerife • Spain

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About the role

  • Provide on-site IT support for end users in Spain (hardware, software, network, peripherals).
  • Troubleshoot and resolve incidents and service requests in collaboration with central IT teams.
  • Support device lifecycle management (setup, deployment, maintenance, decommissioning).
  • Assist with onboarding and offboarding processes (accounts, devices, access).
  • Act as local contact for Modern Workplace topics (e.g., Teams, OneDrive, Outlook).
  • Coordinate with central IT and service owners to ensure alignment and escalation.
  • Maintain documentation and contribute to knowledge base articles.
  • Support local infrastructure (e.g., printers, meeting rooms, network equipment).
  • Provide on-site support at other Spanish locations when required.
  • Travel to other offices for IT rollouts, troubleshooting, or project support.

Requirements

  • Degree or vocational training in IT or a related field.
  • Several years of experience in IT support or system administration.
  • Broad technical knowledge across hardware, operating systems, and workplace tools.
  • Experience with Microsoft 365 (Teams, Outlook, OneDrive, SharePoint).
  • Basic understanding of networking and device management (e.g., Intune, Active Directory).
  • Fluent in Spanish and English (B2 level or higher, both spoken and written).
  • Service-oriented mindset and ability to work independently.
  • Willingness to travel occasionally within Spain and potentially to other company locations.
  • Flexibility to support users at different sites when needed.
Benefits
  • Contracts, Salary, and non-monetary benefits
  • All our contracts are by default unlimited (probation period is six months).
  • Compensation package: 97% fixed base salary paid monthly, with a 3% performance-based bonus paid annually, dependent on company performance.
  • Our travel policy allows for expense reimbursement, ensuring you can explore the world without stressing over your wallet.
  • Group accident insurance.
  • Discounts on our corporate benefits program with a broad range of partners.
  • Flexible remuneration: You have the option to allocate a portion of your salary towards either discounted meal vouchers, kindergarden or health insurance, providing you with valuable benefits and tax advantages.
  • Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal.
  • Set-up: for this, we will provide you with a tailored tech set-up (notebook, headset, backpack) if you are working in an office, and for remote workers we have an extended set-up.
  • Vacation: 30 days a year.
  • Balance job & life: Flexible working hours: you decide where and when you work.
  • Team culture is Key! We have fun at work and beyond: There is always something to celebrate and regular team events.
  • Your contribution matters: shape our value-driven culture and agile transformation together with your colleagues – we’re curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportsystem administrationtroubleshootingdevice lifecycle managementnetworkingdevice managementMicrosoft 365Active DirectoryIntunehardware support
Soft Skills
service-oriented mindsetindependent workflexibilitycommunicationcollaboration
Certifications
degree in ITvocational training in IT