Operations Analyst

Tec2Cloud

Operation Analyst at Brazilian Technology Consultancy Company managing SAP solutions. Supervising job operations and collaborating with teams across different regions.

Posted 7/3/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Perform batch/job operations, including monitoring and execution of tasks.
Work third shift, including one weekend per month.
Monitor and report job statuses (long-running jobs, failures, abends) in Tivoli Workload Scheduler (TWS) for all supported zones.
Oversee job streams and flows, reporting errors or late completions to support teams.
Monitor Mainframe connectivity and make necessary adjustments.
Create, execute, and modify jobs and schedules in TWS and RunMyJobs (RMJ).
Collaborate with teams and vendors to ensure accurate scheduling, monitoring, and reporting of workflows.
Track support queues in ServiceNow and Jira, maintaining KPIs (incidents, requests, and change tasks).
Work closely with teams in South America, North America, and India.

Requirements

What you’ll need

Experience with batch/job operations.
Proficiency in tools such as TWS (Tivoli Workload Scheduler), RMJ (RunMyJobs), Jira, and ServiceNow.
Intermediate English proficiency, able to participate in meetings and communicate via Teams.
Rotating schedule with weekend shifts.

Benefits

Comp & perks

Passion for thoughtful innovation
Respect, inclusivity, and collaboration
Real opportunity to propose, innovate, and build

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Batch/Job OperationsTivoli Workload Scheduler (TWS)RunMyJobs (RMJ)Monitoring Job StatusesError ReportingMainframe ConnectivityJob SchedulingKPI Tracking

Soft Skills

CollaborationCommunication