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Tec2Cloud

Operations Analyst

Tec2Cloud

Operation Analyst at Brazilian Technology Consultancy Company managing SAP solutions. Supervising job operations and collaborating with teams across different regions.

Posted 7/3/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in batch/job operations, including monitoring and execution of tasks using Tivoli Workload Scheduler (TWS) and RunMyJobs (RMJ). Proficient in tracking support queues and maintaining KPIs while collaborating with global teams.

Highest-signal resume keywords
Batch/Job OperationsTivoli Workload Scheduler (TWS)RunMyJobs (RMJ)JiraServiceNow

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Batch/Job OperationsTivoli Workload Scheduler (TWS)RunMyJobs (RMJ)Monitoring Job StatusesError ReportingMainframe ConnectivityJob SchedulingKPI Tracking
Soft Skills
CollaborationCommunication
Tools & Technologies
Tivoli Workload Scheduler (TWS)RunMyJobs (RMJ)JiraServiceNow
Industry Keywords
Batch ProcessingJob MonitoringSupport QueuesRotating Schedule

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Perform batch/job operations, including monitoring and execution of tasks.
  • Work third shift, including one weekend per month.
  • Monitor and report job statuses (long-running jobs, failures, abends) in Tivoli Workload Scheduler (TWS) for all supported zones.
  • Oversee job streams and flows, reporting errors or late completions to support teams.
  • Monitor Mainframe connectivity and make necessary adjustments.
  • Create, execute, and modify jobs and schedules in TWS and RunMyJobs (RMJ).
  • Collaborate with teams and vendors to ensure accurate scheduling, monitoring, and reporting of workflows.
  • Track support queues in ServiceNow and Jira, maintaining KPIs (incidents, requests, and change tasks).
  • Work closely with teams in South America, North America, and India.

Requirements

What you’ll need
  • Experience with batch/job operations.
  • Proficiency in tools such as TWS (Tivoli Workload Scheduler), RMJ (RunMyJobs), Jira, and ServiceNow.
  • Intermediate English proficiency, able to participate in meetings and communicate via Teams.
  • Rotating schedule with weekend shifts.

Benefits

Comp & perks
  • Passion for thoughtful innovation
  • Respect, inclusivity, and collaboration
  • Real opportunity to propose, innovate, and build