Operations Analyst
Tec2Cloud
contract
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Perform batch/job operations, including monitoring and execution of tasks
- Work on the second shift (3pm – 12am), with a schedule that includes 1 weekend per month
- Monitor and report job statuses (long-running jobs, failures, abends) in Tivoli Workload Scheduler (TWS) for all supported zones
- Supervise job streams and flows, reporting errors or late completions to support teams
- Monitor mainframe connectivity and make necessary adjustments
- Create, execute, and edit jobs and schedules in TWS and RunMyJobs (RMJ)
- Collaborate with teams and vendors to ensure accurate scheduling, monitoring, and reporting of workflows
- Track support queues in ServiceNow and Jira, maintaining KPIs (incidents, requests, and change tasks)
- Work closely with teams in South America, North America, and India
Requirements
- Experience with batch/job operations
- Proficiency in tools such as Tivoli Workload Scheduler (TWS), RunMyJobs (RMJ), Jira, and ServiceNow
- Intermediate English, with the ability to participate in meetings and communicate via Microsoft Teams
Benefits
- 100% Remote
- Contractor/PJ type of contract
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
batch operationsjob operationsjob schedulingjob monitoringTivoli Workload SchedulerRunMyJobsmainframe connectivityKPI tracking
Soft skills
collaborationcommunicationsupervision