Director, Customer Success Operations

Tebra

Director of Customer Success Operations at Tebra driving operational excellence across multiple organizations. Overseeing strategic projects, performance metrics, and executive communication for clients.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesLead💰 $200,000 - $228,000 per yearWebsite

About the role

Key responsibilities & impact

Drive operational excellence across the Customer Success, Support, Professional Services, and Expansion organizations.
Oversee strategic projects and prepare executive level communications.
Own and execute the CS operating rhythm, including CS All Hands, board meeting prep, and weekly meetings.
Generate executive summaries of Customer Success programs and initiatives.
Implement a robust Voice of Customer Program to drive improvements in performance metrics.

Requirements

What you’ll need

10+ years Leadership experience in Business Operations, Customer Success Operations, or Consulting.
Bachelor's degree or equivalent experience.
Well versed in AI trends.
Strong analytical skills and problem solver.
Executive communication skills; written and verbal.
Thrives in a fast paced environment.
Healthcare or Healthcare SaaS experience is a strong plus.

Benefits

Comp & perks

Healthcare benefits
Discounts through Dell for work from home basics
Wellness and childcare subsidy in Costa Rica
University/Education discount in Costa Rica
Resources for mental health and overall well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business OperationsCustomer Success OperationsConsultingAI trendsPerformance metrics

Soft Skills

LeadershipAnalytical skillsProblem solvingExecutive communicationWritten communicationVerbal communicationAdaptability

Certifications

Bachelor's degree