Customer Success Manager, Strategic
Tebra
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $76,500 - $81,000 per year
Job Level
Junior
About the role
- As a Customer Success Manager, you will be the main point of contact for providing guidance to our strategic customers.
- You will work with our customers to outline their key performance metrics and assist them in utilizing our platform to optimize their workflow, and help them reach their digital marketing goals.
- You will be a keen problem solver who can think quickly on their feet and diagnose customer issues.
- You will need to formulate a strategy and deliver results.
- CSMs have consistently proven to be self-starters who thrive in a fast-paced environment and are confident to take control of customer conversations and provide clear guidance on how high-value customers can accomplish their goals.
Requirements
- 1+ years experience leading high value client projects or solving complex problems.
- A passion for energetic and fast-paced environments.
- Proven self-learner who thrives in the opportunity to take initiative.
- Demonstrated ability to quickly learn and adapt to new technologies.
- Excellent communicator with the ability to formulate digestible solutions.
Benefits
- In addition to our healthcare benefits, we also offer amazing perks!
- Need work from home basics? We offer a discount through Dell!
- We also offer a number of resources to help you keep your mind and body healthy.
- Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem solvingself-starteradaptabilitycommunicationinitiativestrategic thinkingcustomer guidanceresults-orientedfast-paced environmentproject leadership