Customer Support Specialist – Performance, North America

Teamworks

Customer Support Specialist managing performance support solutions for elite sports organizations. Provide complex technical solutions and customer assistance with Teamworks Performance products.

Posted 7/11/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Teamworks performance products and athlete management systems, with strong problem-solving skills and the ability to manage sensitive athlete health data securely. Proficient in data analysis and visualization, ensuring effective communication and collaboration with internal stakeholders.

Highest-signal resume keywords

Teamworks Performance ProductsAthlete Management SystemsData Analysis and VisualizationSalesforceJIRA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow ConfigurationDashboard BuildingData UploadsTemplate CreationWorkflow CustomizationData LiteracyProblem SolvingPerformance Data ManagementData Security PracticesBilingual (Spanish)

Soft Skills

Clear CommunicationCustomer ServiceUrgency in Problem SolvingCollaborationJudgment

Tools & Technologies

MS ExcelG-SuiteTableauRPython

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Sports PerformanceStrength and ConditioningNutritionAthletic TrainingCollegiate AthleticsProfessional Athletics

Tech Stack

Tools & technologies

PythonTableau

About the role

Key responsibilities & impact

Become deeply knowledgeable about the Teamworks product suite
Own a queue of support tickets across AMS, Nutrition, and Strength & Conditioning, triaging and resolving issues based on severity and business impact.
Gain an understanding of our customers' challenges and needs in order to troubleshoot and solve complex problems in a prompt and friendly manner.
Fulfill technical requests including workflow configuration, dashboard and visualization building, third-party integration setup, data uploads, template creation, workflow customization, and general troubleshooting.
Communicate clearly and responsively with customers, owning all correspondence from initial contact through resolution.
Handle sensitive information, including athlete health data, and enforce data security measures to protect all information.
Coordinate with internal stakeholders across Product and Engineering to surface bugs and customer feedback, providing thorough documentation when escalating, and ensuring products are improving and customer needs are being met.
Contribute to internal process improvements that keep team KPIs healthy as the business scales.
Participate in a rotating schedule for weekend coverage during high-stakes customer projects.

Requirements

What you’ll need

Hands-on experience building and using Teamworks performance products in a professional or collegiate performance environment
Background in sports performance: sports science, strength & conditioning, nutrition, athletic training, or a related field.
Strong familiarity with athlete management systems, medical software, and/or Teamworks AMS.
Demonstrated ability to solve complex problems independently and with urgency, often without a complete set of information.
Data literacy: ability to manage and structure performance data, recognize patterns and anomalies, and apply that insight to troubleshooting and workflow construction.
Experience with Salesforce, JIRA (or other ticketing/support systems), MS Excel, and G-Suite.
Comfortable handling sensitive athlete health data with sound judgment and adherence to data security practices.
Bachelor's degree.
Experience in the athletics industry, collegiate or professional. (Even better if)
Experience with data analysis and visualization tools such as R, Python, Tableau, or similar.
Bilingual (Spanish is a plus).

Benefits

Comp & perks

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