Product Success Manager
Teamworks
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $75,000 - $95,000 per year
About the role
- Own a portfolio of GM customers across a conference territory, serving as their primary contact from implementation through renewal — partnering with ADs, compliance officers, CFOs, and NIL staff across the full lifecycle of athlete compensation
- Lead implementations by driving onboarding for new accounts: kickoff calls, configuration, stakeholder training, and measurable milestones within a defined timeline
- Drive ongoing adoption and value, proactively identifying opportunities to deepen product usage and improve customer outcomes
- Partner with the product team by bringing customer voice into roadmap conversations and managing expectations around feature timing
- Expand into Teamworks Influencer over time, taking on NIL content and compliance workflows to become a complete NIL Operations resource for your accounts
Requirements
- Campus experience in NIL or revenue share — AD office, compliance, NIL director, player relations. You understand how these operations work from the inside. Non-negotiable.
- Working knowledge of football or basketball operations and/or the transfer portal — working knowledge of team operations and/or the transfer portal for teams participating in Revenue Share - Football or Basketball preferred.
- Ability to communicate complex information clearly across audiences — from student-athletes to CFOs to compliance officers
- Solid understanding of the NIL landscape — current regulations, compliance frameworks, and how the rules are evolving
- Resilience under pressure — you're comfortable operating in a high-stakes environment where deadlines are tight, emotions run high, and customers need someone steady in their corner.
Benefits
- Offers Equity
- Offers Commission
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
onboardingstakeholder trainingcustomer outcomesfeature managementimplementationconfigurationNIL operationsrevenue shareteam operationstransfer portal
Soft Skills
communicationresiliencecustomer relationship managementproblem-solvingcollaborationadaptabilitytime managementleadershipproactive identificationexpectation management