Teamworks

Product Success Manager – Tactical

Teamworks

full-time

Posted on:

Location Type: Hybrid

Location: Raleigh-Durham • North Carolina • United States

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Salary

💰 $75,000 - $95,000 per year

About the role

  • Own the onboarding and implementation process for H2F practitioners and units, driving activation rates, time-to-first-value, and practitioner engagement benchmarks from day one
  • Build trusted relationships with H2F stakeholders at every level, from mental, spiritual and performance providers to brigade leadership and program administrators
  • Execute training programs tailored to military audiences, connecting Teamworks Hub, AMS, Nutrition, and Strength and Conditioning capabilities directly to H2F mission readiness outcomes
  • Monitor product engagement and usage data across your assigned accounts, identifying patterns, surfacing friction points, and driving proactive intervention before churn becomes a risk
  • Translate field learnings into actionable feedback for Product, Support, and Tactical leadership, ensuring our platform continues to evolve alongside H2F program needs
  • Standardize and document onboarding frameworks and playbooks that can scale as the H2F portfolio expands rapidly across new units and brigades
  • Collaborate cross-functionally with Sport and other verticals, sharing best practices and contributing to a unified approach to product success at Teamworks
  • Travel to base or on-site locations as needed to support in-person implementation, training, and stakeholder engagement

Requirements

  • Experience managing customer or stakeholder relationships in a performance, military, or healthcare setting, with the ability to operate independently across a large book of business
  • Demonstrated experience onboarding or implementing technology solutions in fast-moving, high-accountability environments
  • Experience working with at least one Teamworks product including Hub, AMS, Nutrition, or Strength and Conditioning
  • Strong communication skills with both practitioner-level users and leadership-level stakeholders, with the ability to adapt your style to the audience
  • Ability to travel to base or on-site locations and obtain a government Common Access Card (CAC) and other required credentials
  • Comfort operating in ambiguous, rapidly evolving environments where priorities shift and self-direction is essential.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboardingimplementationtraining programsproduct engagement monitoringdata analysisfeedback translationframework standardizationdocumentation
Soft Skills
relationship managementcommunicationadaptabilityself-directioncollaborationproblem-solving
Certifications
Common Access Card (CAC)