Customer Success Manager

• Conducting proactive outreach and running digital success campaigns to improve adoption and retention.
• Engaging directly with customers through email, video, and community channels to provide value-driven guidance and support.
• Helping customers align their Teamwork.com setup with their Jobs To Be Done (JTBD) and business goals.
• Collaborating with Renewals, Support, and Managed CSMs to ensure a seamless customer experience across all touchpoints.
• Managing a small number of overflow accounts from the Managed Book and delivering a consistent, high-quality experience.
• Capturing and documenting customer feedback, trends, and common friction points to inform product and process improvements.
• Contributing to playbooks, success resources, and automation workflows that scale customer engagement.

Associate Customer Success Manager, CSM

Customer Success Manager

Customer Success Manager