Team Manager, Enterprise Customer Success – EMEA

TeamViewer

Team Manager for Customer Success leading an internationally distributed team across EMEA. Drive customer retention and growth for TeamViewer's digital workplace solutions.

Posted 6/25/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead, coach, and develop a distributed team of Customer Success Managers across EMEA
Ensure excellent customer experience throughout the entire lifecycle (onboarding, adoption, value realization, renewal)
Drive customer retention and expansion through data-driven decision-making and clear prioritization
Proactively manage complex customer situations and handle escalations in a professional and structured manner
Collaborate closely with Sales, Product, Support, and other internal stakeholders to deliver optimal customer outcomes
Develop and scale Customer Success processes, playbooks, and best practices
Ensure high forecast accuracy and transparency across the portfolio
Represent the voice of the customer internally and influence strategic decisions

Requirements

What you’ll need

Strong resilience and ability to handle unexpected situations and challenges in a structured, professional, and solution-oriented way
Proven experience leading and working with virtual and geographically distributed teams
Willingness to travel mainly within the EMEA region
Strong experience working in international and culturally diverse environments
Hands-on mentality combined with a pragmatic and execution-focused mindset
Professional and confident handling of challenging customer situations and escalations
Strong expertise in ERP, CRM, and dedicated Customer Success tools (e.g. Salesforce, Planhat or similar)
Deep understanding of end-to-end customer journey processes
Experience interacting with senior stakeholders and executive leadership
Proven track record in mentoring, coaching, and developing team members
Strong sense of ownership and professionalism across core CSM responsibilities: Onboarding, Adoption, Value creation, Renewal ownership
Identifying and driving customer growth opportunities
Solid product development understanding to effectively categorize, prioritize, and communicate customer feedback
Ability to understand, manage, and continuously improve the application landscape used by the team

Benefits

Comp & perks

Onsite Onboarding in our HQ office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
Public transport friendly offices
Option to lease an e-bike (Germany only)
Special terms for local gyms
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Work From Abroad Program allowing up to 40 days of work outside your contracting country

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessERPCRMdata-driven decision-makingcustomer journey processesmentoringcoachingcustomer growth opportunitiesproduct development understandingapplication landscape management

Soft Skills

leadershipresilienceproblem-solvingprofessionalismownershipcommunicationcollaborationadaptabilityexecution-focused mindsetcultural awareness