Customer Success Manager

TeamViewer

Customer Success Manager for TeamViewer managing client relationships and driving product adoption. Guiding customers from onboarding to renewal with a focus on achieving business outcomes.

Posted 6/16/2026full-timeAdelaide • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of customers, drive product adoption and value, support business outcomes, build lasting relationships, and guide customers from onboarding through renewal and expansion
Own a portfolio of customers, proactively drive value and adoption, support business outcomes, and help maintain and grow long-term relationships
Serve as the primary onboarding act for assigned customers, building strong, long‑term relationships with key stakeholders and decision-makers
Conduct regular business reviews (IE: QBRs and EBRs) to assess adoption, performance, and alignment with customer goals
Drive customer engagement by understanding their business needs and recommending best practices for maximizing TeamViewer’s value
Lead smooth onboarding journeys, ensuring customers are properly set up, trained, and supported throughout the initial implementation phase
Monitor usage and proactively identify opportunities to improve activation, adoption, and product utilization
Identify customer risks early and engage cross-functional teams to support retention strategies
Manage churn risks and work with internal teams to address customer challenges quickly and effectively
Champion customer needs internally to remove obstacles and enhance their overall experience
Identify expansion opportunities, such as additional licenses, product add‑ons, or region/business unit growth
Partner with Sales and Renewals to support upsell conversations, prepare proposals, and drive successful contract renewals
Collaborate with Support to address escalations and ensure timely resolution of customer issues
Provide feedback to Product Management based on customer insights, adoption patterns, and feature requests
Work with Marketing and Enablement teams to share customer success stories and contribute to knowledge‑base content
Track key customer metrics such as adoption, usage trends, health scores, and renewal forecasts
Maintain accurate and timely documentation of all customer interactions within CRM and Customer Success tools

Requirements

What you’ll need

3+ years of experience in Customer Success, Account Management, or a related customer facing role in SaaS or technology
Strong communication and interpersonal skills, with the ability to engage both technical and non‑technical stakeholders
Proven ability to manage multiple accounts and priorities in a fast‑paced environment
Demonstrated success using data to drive decisions and improve customer outcomes
Experience with remote connectivity, IT management, or enterprise SaaS environments
Familiarity with CRM tools (e.g., Salesforce) and Customer Success platforms (e.g., Planhat, Gainsight, etc.)
Ability to manage cross-cultural relationships and work effectively with global internal teams

Benefits

Comp & perks

Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
Public transport friendly offices
Special terms for local gyms
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible work time with up to 50% home office
Work From Abroad Program allowing up to 40 days of work outside your contracting country

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementData AnalysisRemote ConnectivityIT ManagementSaaSCustomer EngagementOnboardingChurn ManagementPerformance Metrics

Soft Skills

CommunicationInterpersonal SkillsRelationship BuildingProblem SolvingCross-Cultural ManagementCollaborationProactive EngagementAdaptabilityStakeholder ManagementTime Management